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| Tool | License Type | Max Technicians (Free) | Key Features | |------|--------------|------------------------|---------------| | | AGPL (free) | Unlimited | CMDB, ITSM, ticketing, audit | | GLPI | GPL (free) | Unlimited | Inventory, ticketing, contracts | | OTRS (older CE) | GPL (free) | Unlimited | Classic ticketing, ITIL v2 | | Zammad | GPL (free) | Unlimited | Modern UI, email ticketing, knowledge base | : You lose access to critical security patches,