Phase 1 — Pilot (1–3 classrooms)
For IT teams, the "Technician’s Console" is a standout feature. It allows them to manage every computer in the school from one chair—installing updates, powering machines on/off, and monitoring security across the entire network.
| Problem | Solution | |---------|----------| | Students not visible in Tutor Console | Check firewall – TCP port 5405 and UDP 5406 must be open. Also ensure the NetSupport Student service is running. | | Remote control lag | Reduce thumbnail quality in Settings → Display → Limit to 256 colors. Use wired Ethernet instead of Wi-Fi for the teacher PC. | | Chromebooks won't connect | Verify the NetSupport School Chrome extension is installed and version 15.0.0 or later. | | Cloud Bridge disconnects | Check that outbound HTTPS (port 443) is not being SSL-inspected by a proxy. Add *.netsupportcloud.com to the allow list. |
Whether you're a teacher trying to keep kids focused on algebra or an IT manager trying to secure 500 laptops, NetSupport School 15 provides a level of control that was previously impossible. NetSupport School - Classroom Management Software
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Phase 1 — Pilot (1–3 classrooms) For IT

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Phase 1 — Pilot (1–3 classrooms)
For IT teams, the "Technician’s Console" is a standout feature. It allows them to manage every computer in the school from one chair—installing updates, powering machines on/off, and monitoring security across the entire network.
| Problem | Solution | |---------|----------| | Students not visible in Tutor Console | Check firewall – TCP port 5405 and UDP 5406 must be open. Also ensure the NetSupport Student service is running. | | Remote control lag | Reduce thumbnail quality in Settings → Display → Limit to 256 colors. Use wired Ethernet instead of Wi-Fi for the teacher PC. | | Chromebooks won't connect | Verify the NetSupport School Chrome extension is installed and version 15.0.0 or later. | | Cloud Bridge disconnects | Check that outbound HTTPS (port 443) is not being SSL-inspected by a proxy. Add *.netsupportcloud.com to the allow list. |
Whether you're a teacher trying to keep kids focused on algebra or an IT manager trying to secure 500 laptops, NetSupport School 15 provides a level of control that was previously impossible. NetSupport School - Classroom Management Software
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