| Symptom | Likely Cause | Fix | |---------|--------------|-----| | | Wrong email/phone, server delay, spam filter. | Double‑check address, request again, add no‑reply@xlslock.com to contacts. | | Code “Invalid” on lock | Typo, expired code, lock not in programming mode. | Re‑enter code carefully, request a fresh code, ensure you’re in “SET/PROG” mode. | | Lock does not respond to Bluetooth | Bluetooth off, out of range, firmware outdated. | Enable Bluetooth, stay within 5 m, update firmware via the app. | | Lock beeps but doesn’t open with key | Mechanical key not synced after reset. | Re‑program the key: turn to “SET”, press “KEY” (if present), insert the key, press “OK”. | | Activation code used already | Code already consumed (maybe by a previous attempt). | Request a new code – each code is single‑use only. | | Lock flashes red continuously | Lock is in “LOCKED‑OUT” state due to repeated failed entries. | Wait 30 minutes (or power‑cycle the lock for 10 seconds) and try again. |
: Make sure you're using an activation code for the correct version of the software, as codes are often version-specific. xls padlock activation code
When an Excel workbook is protected with XLS Padlock, it is transformed into a secure application that requires a valid code to open. The activation process typically follows one of two paths: | Symptom | Likely Cause | Fix |