Customer: “My Secure Key battery died. Send me a new one.” Agent: “We’ve actually upgraded to a more secure and convenient method. May I send a one-time enrollment link to your verified mobile number? You’ll use your phone’s face or fingerprint – no more physical device to lose.”
The Secure Key is a portable device or app feature that generates a unique, one-time 6-to-8-digit code every time you log on or authorize a payment. hsbc replacement secure key exclusive
You're looking for information on the "HSBC Replacement Secure Key Exclusive" program. Here's what I found: Customer: “My Secure Key battery died